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The general conditions of sale (the "GTC") detailed below apply to all orders for products and services placed via the site with ROC PARIS by any person (the "Customer"). Given the possible evolutions of the site and the regulations, ROC PARIS reserves the right to modify the GCS at any time. Only the GCS in force at the time of the conclusion of the contract will be binding on the customer. The new GCS will, if necessary, be brought to the attention of the customer by modifying the dedicated page of the site. The customer expressly consents to the new version of the GCS by validating a new order. 

The version of the T&Cs applicable to any sale being the one appearing online on the site.
  at the time of the order. Consequently, the fact of placing an order requires full prior and unreserved acceptance of these GCS by the customer by clicking on the button "I have read and I accept the general conditions of sale".

II - INFORMATION ON THE SITE AND  SITE ACCESSIBILITY is an e-commerce site owned and managed by ROC PARIS. The site is open to all users of the Internet network in principle accessible 24/24h, 7/7d, except interruption, scheduled or not, by ROC or its service providers, for the needs of its maintenance and/or security or case of force. major (as defined below). ROC cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the site. 

ROC reserves the right to make changes to the site, for technical or commercial reasons. When these modifications do not alter the conditions of the provision of services, in a substantial and negative way, the customer may be informed of the modifications made, but his acceptance is not requested.



The products offered for sale are those described on the site on the day of consultation of the site by the customer, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of ROC PARIS. As such, ROC PARIS cannot be held responsible for the cancellation of an order for a product due to the depletion of stocks. ROC PARIS takes the greatest care in the presentation and description of these products to best satisfy the customer's information.  

All ROC products are original creations made in France, and in an artisanal way.  Being handcrafted, the products seen by the customer in person or on the site will never be exactly identical to the product received.



The prices are indicated in euros, including tax, excluding transport costs and customs duties or other duties and/or taxes related to the importation of the Products into the Customer's country, if applicable, for which the Customer will be responsible.  


It is specified that the value added tax is French VAT at the normal rate in force on the day of validation of the order.  


ROC reserves the right to modify the prices indicated on the site at any time and without notice. The Products will be invoiced on the basis of the prices in force at the time of the validation of the order by the Customer.




The Customer places his order among the Products presented on the Site and chooses the number of Products.

Any order implies acceptance of the price corresponding to the Product(s) ordered. 

He also indicates the delivery address and chooses the means of payment. 

Once his order has been placed, the Customer has the possibility of checking the Product(s) ordered, the number and the total price of his order in a summary.

He can, if he wishes, modify his order or cancel it.  






In the case of a purchase on the site, we offer you a free repair service for 6 months from the date of purchase upon presentation of proof of purchase. This service is offered provided that the deterioration of the jewel is not related to the natural wear of the product.

After this warranty period, our after-sales service may offer you a chargeable repair if this is possible. It will be the subject of an estimate, which will be submitted to you for acceptance before any repair.  If you purchased the product from a partner store, reseller or any other third-party distributors. Please contact this one.




The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet. Payment card numbers are not stored on the site  but on the secure site of our bank. You can pay for your purchases on the secure PAYPAL platform, or by STRIPE. Payments made on the site are debited in €.




The delivery costs will be specified on the Site, all taxes included, during the Order process and must be accepted by the Customer at the time of validation of the Order.

It is the Customer's responsibility to verify the completeness and conformity of the information he provides to ROC, the latter not being, under any circumstances, responsible for any errors due to erroneous information, nor for the consequences in terms of delay. or delivery error.


In this context, all costs incurred for the return of the Products will be entirely borne by the Customer.

It is specified that the amount of delivery costs may vary depending on the territory of delivery of the Products, which the Customer expressly acknowledges and accepts.

Orders are made by La Poste via COLISSIMO, delivery service with tracking, delivery without signature.  ROC will be able to provide the buyer with the tracking number for their package by e-mail. The buyer is delivered to his home by his postman. In the event of the buyer's absence, he will receive a delivery notice from his postman, which allows him to withdraw the products ordered from the nearest post office, for a period indicated by the postal services.  

The buyer is required to check, in the presence of the La Poste employee or the deliverer, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Shipping costs are:

- 6.90€ for France

- 12.90€ for Europe

- 16.90€ for other countries

- Free shipping for all orders over 150€

Additional fees may apply  for GOLD creations.

AVERTISSEMENT informe qu'il n'est pas autorisé d'envoyer des bijoux vers la Fédération de Russie.




Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.

Please send this request to 

The product must not have been worn, worn, modified or damaged. This must be returned in its original packaging.

Items returned damaged, degraded, modified will not be taken back or refunded and will be sent back to the Customer. In all cases, the shipping costs related to the return of the product(s) will remain the responsibility of the Customer and will not be reimbursed.

Products indicating the words "made to order" or subject to personalization do not benefit from the right of withdrawal and will not be returned or exchanged.


In accordance with the provisions of the Consumer Code, the Products marketed on the Site benefit from legal guarantees, i.e. the guarantee of conformity (articles L.217-4 and following of the Consumer Code) and the guarantee of hidden defects (articles 1641 and following of the Civil Code), allowing Customers to return defective and non-compliant Products free of charge.




The ROC company undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services.

Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data (last name and first name of the Customer, postal address for delivery of the Products, telephone number of the Customer, e-mail address of the Customer, bank details) requested from the Customer by the company ROC are necessary for the following purposes: - the processing and payment of his order, any complaints relating thereto and invoicing; - under subject to having previously consented to the communication of newsletters 




The contents of the Site and the catalogs are the property of the Company and its partners and are protected by French and international laws relating thereto. ROC PARIS is the exclusive owner of the intellectual property rights  

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
In addition, the Company remains the owner of all intellectual property rights to the photographs, presentations, drawings, graphics, graphic charter, models, etc., produced.

Any reproduction or representation, total or partial, of the site or its component elements

is prohibited without the prior written consent of ROC are strictly prohibited and may be subject to legal action.




These T&Cs are subject to French law. In the event of a dispute, the customer will first contact ROC PARIS to seek an amicable solution by contacting Customer Service via e-mail at Any dispute will fall under the exclusive jurisdiction of the French courts of Paris, the customer's place of residence, in the absence of an amicable agreement between the customer and ROC PARIS.







6 rue armand moisant 



For more information contact us by email:

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